PayActiv
PayActiv Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayActiv has a 1.6 star rating from 14 reviews with widespread dissatisfaction, frequent reports of outages and account access failures, complaints about billing and refund requests, and praise only for early access to earned wages.
Key Takeaways for Future Customers
- Check PayActiv reviews and employer setup before relying on instant payroll access.
- Expect potential delays in customer service when disputing charges or requesting a refund.
- Use caution if you depend on 24/7 app access for pay or cards.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and unresponsive support.
- Frequent account lockouts and verification code issues after phone changes.
- Allegations of incorrect deductions, billing errors, and denied fraud refunds.
Positive Feedback
Customers note PayActiv’s convenience as an on-demand pay service that can advance funds and provide early access to earned wages.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayActiv has a 1.6 star rating from 14 reviews with widespread dissatisfaction, frequent reports of outages and account access failures, complaints about billing and refund requests, and praise only for early access to earned wages.
Key Takeaways for Future Customers
- Check PayActiv reviews and employer setup before relying on instant payroll access.
- Expect potential delays in customer service when disputing charges or requesting a refund.
- Use caution if you depend on 24/7 app access for pay or cards.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and unresponsive support.
- Frequent account lockouts and verification code issues after phone changes.
- Allegations of incorrect deductions, billing errors, and denied fraud refunds.
Positive Feedback
Customers note PayActiv’s convenience as an on-demand pay service that can advance funds and provide early access to earned wages.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
I am not satisfied with answers l am getting just do not add up
I am not satisfied with the answer they their giving the problem to it when it not a it problem l am going to let it go it just not worth it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute charges payacyve refuse to replace my money
- - Charged multiple times; proof shown to PayActive was denied.
- - About $3,000 in unauthorized transactions; ongoing issues unresolved.
Terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStolen pay check
I never received my last payment from Murphy's USA using this *** app. I was told that they closed my account, and by doing so, I lost my take-home pay.
- Terrible app
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange phone number
- - It's been a week; I need my number changed and I'm locked out.
- - I can't access money because I no longer have the phone number on the account.
It's been a week and I need my number changed I'm locked out of my account I can't access my money because I don't know longer have the phone number associated with there every time I call they keep telling me that it'll be rectified by the evening and now when I'm calling they just keep hanging up on me
No access to oayacti
Was hey babe was going to be pissed shortly it is now 7:51 p.m. and still not working from Saturday.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to get a resolution or my money
- - Debit card not received; direct deposit access unavailable.
- - Service issues: conflicting answers and transfers; overdraft fees; filing complaint.
I have contacted this company several times a day for the last six days due to issues with a debit card that I have not received and an inability to access my direct deposit money. I have been lied to, hung up on, and transferred to twenty different departments.
Now, I am being told that they cannot tell me what the issue is or the time frame for its resolution.
I have incurred overdraft fees for my account and past-due fees for bills. The response from the agents, lies, and excuses, is fraud, and I am filing a complaint and a lawsuit against this company today.
- Lies
- Fraud
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTo have my money released after 1 and half years
- - Dispute on old card 4577 in Nov 2022.
- - Paperwork sent from daughter's email.
- - Please release funds to new card ending 5001.
There was a dispute on my account a year and a half ago in November of 2022 there are 61 on my old card ending in 4577 we sent emails with a paperwork from my daughter's email because my phone was messed up we went to the PNC Bank in Beech Grove Indiana and they emailed you that it had been resolved I want this money released now to my new card ending in 5001 I'm not sure what the holdup is
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransactions
I have filled a dispute month go I been calling trying to get a hold of someone I just been getting a run never received a phone like I was told
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to get my account updated
- - The number given was disconnected, giving the same result as the published number.
- - Strongly advises against using PayActiv.
The number given by pissed was Disconnected, so basically got the same outcome as reaching someone at the actual published phone number.
I highly recommend selling your soul to the devil before using payactiv
- All con
Preferred solution: Either app needs to work as it is supposed to, OR CUSTOMER SERVICE KNEW WTF THEY WERE DOING
User's recommendation: Sell your soul first!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't update my time
- - I waited 2 hours in line with no result.
- - System issues persist on Sundays and affect pay.
- - Im frustrated by long waits and being hung up on by Samuel.
I worked Sunday night I use the system every day I work which now is a new pay period. I waited in line 2 hours just for nothing.
I have no cigarettes and I have been up all night with this. No matter what your system has to change for hard workers like myself. Today being a new pay period really shouldn't matter because you are open 24/7 so no matter what I should always be able to access my hours work period. No one has time to waste waiting for something they will never get.
It's 4 th of July weekend and I'm currently broke until Thursday when I get my paycheck. Like I said before I use the system every day for almost 2 years and Sunday is always an issue. How do you expect someone to put their time in before the next day if I have to wait 2-3 hours to do it and it becomes the next pay period before I talk to someone? Plus I either get kicked off the system and have to start over or get hung up on by Samuel because By this point Im frustrated.
This is more than unfair to me because I work very hard for every dime. Please fix your system so your call volume can go down because I know Im not the only one
- Sometimes you can get your pay every day
- Cant access anything after midnight sunday or anytime
Preferred solution: Full refund
User's recommendation: Don't use this service it's a waste of time. Access 24/7 is a lie
Policy disregard
- - Policy allows up to 50% of earned wages per pay period.
- - Accessed $320 of $383 earned.
- - Customer service said account updated; no further details.
Payactivs policy states we should only be able to access UP TO 50% of our earned wages. How then, out of the $383 I've made within my pay period, have I accessed $320?
That's a good question right? Well apparently no one can answer it. When I called (and chatted) with customer service. They both just said "your account has been updated.
Everything is fine." And the person over the phone call very rudely mentioned "well, I mean you could've been given access to LESS than the 50% standard" that is not the point? That point is that your policy (basically) says "you can ONLY access UP to 50% of your earned wages per pay period.
Yet here I am with access to almost 97% and now unable to access anything until they decide to readjust my information. Which could be any time between now and next month (apparently) this service is absolute ***
- Insurance and others
- Savings on uber
- Early access to funds
- Contact reliability is ass
- Whole this is a sham
- App is ass
Preferred solution: Apology
User's recommendation: Not worth it.
Chicago, Illinois
Deposit statements
I need the statements containing every deposit with payactive. From the time i started an account with payactive to the present time, emailed as soon as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account
- - I cannot log into my account because verification codes go to my old phone number.
- - I don't have access to the old number and need to switch to a new one.
I cannot log into my account no more cuz my phone number that I was using keep sending verification code to that number and I don't have the number anymore I don't know how to read through the number to do my new number
Preferred solution: I need to update my account so I can use my pay active
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot access my account
I cannot login to my account nor call customer service I've called several times still no answer so can someone please give me a call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't get a code to my number
My phone number has changed I cannot get a code to the old number to log into use my money please ok
Preferred solution: Into my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMobile app
Everytime I login into my account its asking for a code that they send to a phone number that I dont have access to anymore
Preferred solution: Update my phone number
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